Cancellation Policy

1. How to Cancel

An account owner or authorized billing administrator may cancel a subscription in either of the following ways:

• use the cancellation controls in the account’s billing or subscription settings, if available; or
• email hzammam@aiainspection.com from the account email address with the subject line “Cancel Subscription.” Include the organization name, account email, and requested cancellation date.

We may ask for reasonable information to verify authority to cancel. Cancellation requests are not complete until confirmed by Elevator Intelligence or reflected in the account’s subscription settings.

2. When Cancellation Takes Effect

Cancellation stops the next scheduled renewal. Unless we state otherwise in writing, your Service access continues through the end of the current paid billing period. We do not normally provide credits or refunds for unused time in a paid monthly or annual subscription period; see the Refund & Dispute Policy for limited exceptions.

3. Auto-Renewal and Annual Plan Notice

Monthly and annual subscriptions renew automatically unless canceled before the next renewal date.

For annual plans, submit cancellation at least 30 days before the renewal date to help ensure cancellation is processed before renewal. If a cancellation request is received after that time, we will use reasonable efforts to process it before renewal, but we cannot guarantee that a renewal charge will be avoided once processing has begun. If a renewal charge occurs in error, contact us under the Refund & Dispute Policy.

4. Data Export After Cancellation

Before cancellation takes effect, you should export any Customer Data and reports you want to retain using available Service functionality. For 30 days after the end of the paid subscription period, we will make Customer Data available for export upon written request, provided the account is in good standing and the data remains available in our systems.

You are responsible for reviewing and retaining your records. Do not rely on the Service as your sole archive for project, inspection, compliance, or safety records.

5. Deletion After Cancellation

After the export window ends, we will delete or de-identify Customer Data from active systems within 60 days, unless we must retain it for legal, security, fraud-prevention, backup, dispute-resolution, or other legitimate business purposes.

Residual copies may remain temporarily in secure backups until those backups are overwritten in the ordinary course. Information may also be retained in de-identified or aggregated form where permitted by law. See our Privacy Policy for additional information about retention.

6. Reactivation

If you reactivate a canceled account before Customer Data is deleted, we may be able to restore access to the existing account. Reactivation is subject to then-current plans, pricing, availability, and payment of applicable fees. We do not guarantee that data will be available after cancellation or deletion.

7. Suspension or Termination by Elevator Intelligence

We may suspend or terminate an account, with or without prior notice where appropriate, if:

• payment is overdue or a payment is reversed;
• you or your users violate our Terms of Service;
• account activity presents a security, legal, operational, or safety risk; or
• suspension is needed to protect the Service, Elevator Intelligence, our users, or others.

Where reasonable, we will provide notice and an opportunity to address the issue. Suspension or termination for non-payment, misuse, or a Terms violation does not waive amounts owed or create a right to a refund.

8. Contact

Elevator Intelligence LLC
55 Summer Rhapsody Ave, Henderson, NV 89015, United States
Phone: +1 215-214-9098
Email: hzammam@aiainspection.com
Website: https://elevatorintelligence.co/